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Frequently Asked Questions

Our Store Policies

Methods of Payment
Streem accepts secure online credit card payments through PayPal using your Mastercard, Visa, American Express, Discover card or by e-check.

PayPal Payments
For our US customers paying via PayPal we will only ship to your PayPal Confirmed address. For our Canadian customers your PayPal account must be Verified.

NOTE: If you are unsure as to what this means, when using your credit card to pay for your order through our payment processor (PayPal) simply be sure to enter the same address for both the billing address of the credit card you choose to use and the shipping address for your order.

Our customer's security and protection against fraud is extremely important to us, therefore, there are no exceptions to the above term.

Returning Products
We go to great lengths to ensure that you receive your order in perfect working condition by professional packing and boxing your order in double cardboard cartons with extra internal packing materials. Our goal is to ensure that you are completely satisfied with your purchase and that your product does not arrive damaged or DOA (dead on arrival). When you receive your package, we ask that you examine the outter shipping box as well as the inner product packaging closely prior to opening the product. If mishandling is suspected circle any excessive damage or punctures on the outter shipping box with a black permanent marker. If your item was damaged during shipment this will help should an insurance claim need to be filed. If defective, products may be exchanged within 7 days of receiving them.

If your product has arrived damaged or DOA or you are filing a warranty claim please fill out our RMA Request Form to request a Return Merchandise Authorization (RMA) number. It will take approximately 5 business days before an RMA number is issued to you. Within this time a representative may be in touch with you by email or by phone to aquire additional details regarding the claim. Along with the RMA number you will receive specific instructions for returning the product.

IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days from issue. Simply package the item securely and return the product in the same condition as when you purchased it, with all manuals, accessories, and packing materials.

All returned products must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer.

On purchases paid using PayPal, the same email address used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

For returns other than defective items, shipping errors and warranty issues there is a 20% restocking fee based on the purchase price of the item. This fee will be deducted from the total credit amount. Our original S&H costs to you will also be deducted from the total credit amount.

For information on our 30-day no risk guarantee please see our 30-Day No Risk Guarantee policy.

IMPORTANT: In the event that a returned order has items missing, the claim may be denied, or the value of the missing materials may be deducted from the total credit amount.

To request an RMA number use our RMA Request Form.

30-Day No Risk Guarantee
Here at Streem we have no doubt that our speakers will meet or exceed your highest expectations that we offer a 30-day in home trial on all of our models allowing you to audition your new speakers in your own home with your own home audio theater equipment.

Within the 30 days should you decide that your are not pleased with your purchase and would like to return them simply contact us for instructions on making the return. Upon receipt of your speakers, in their original condition with all included accessories and packing materials, we will give you a full refund of your purchase price. All we ask is that you pay the return freight charges.

All returns must be received in their original condition with all boxes, internal and external, packing materials and accessories. Any missing materials or accessories will be deducted from the credit amount at their replacement cost.

NOTES: For items being returned from the United States customs duty fees and/or taxes can be avoided by ensuring to write clearly on the Customs Declaration and Dispatch Note that the packages are a "Warranty Return to Seller in Canada". The buyer assumes all liability in returning the item to us, including return shipping fees, insurance costs and any applicable customs duty fees. Our 30-day guarantee does not extend to speakers or speaker packages sold as blemished or demo models or on orders shipped outside the continental US (lower 48 states) or 10 Canadian provinces.

Our 30-Day No Risk Guarantee is valid for a one-time use per customer.

Streem reserves the right to deny acceptance of any parcel or parcels that have not been properly processed and prepared for shipment and/or have accumulated additional shipping, handling and/or custom duty fees or taxes.

Free Shipping
Streem currently ships FREE to all 10 Canadian provinces and the 48 lower United States. We ship via UPS for most orders, however, Canada Post may be used for orders being shipped to PO or APO/FPO box addresses or under other special circumstances. All orders are normally shipped same or next business day and delivery time for orders is typically from 1 - 7 business days after shipment for UPS and Canada Post.

For our customers outside our FREE shipping area please contact us for our best S&H quote to your location. Please be sure to include your zip/postal code.

Although we will gladly ship to PO and APO/FPO box addresses some of our larger models must be delivered by UPS and cannot be delivered to PO or APO/FPO box addresses. If you are unsure if your box address is acceptable for the product you are interested in please contact us directly. Additional fees may apply for orders shipped to PO or APO/FPO box addresses.

Pricing and Currency
All prices displayed within the Streem online store are shown in US currency. Streem reserves the right to change our prices at any time without prior notice. Price changes often occur due to supply and demand, specials and promotions, and other factors beyond the control of Streem.

Canadian Sales Taxes
Sales *tax is applied to the purchase price on all **Canadian orders as follows:

Ontario, New Brunswick and Newfoundland: 13% HST
Prince Edward Island: 14% HST
Nova Scotia: 15% HST
All other Canadian Provinces: 5% GST
* appropriate sales tax is automatically applied during checkout
** there are no sales taxes applied to US orders

Order Confirmation and Validation
For the protection of our customers Streem reserves the right to request additional information to confirm identity or validate an order. We have never and will never ship an order until we are convinced that no fraudulent action is present.

For this reason, your daytime contact phone number must be included for every order. If it is not included your order may be delayed until we are able to aquire your daytime number. This will be used for UPS deliveries and/or to confirm order or payment details.

Purchases Made by Minors
You must be the age of majority to place an order within the Streem online store. If you are under the legal age of majority please have your parent or legal guardian place the order for you.

We strive to provide you with the most accurate and up-to-date information about our products, pricing and policies. In the event that such an error does occur, we reserve the right to correct or cancel an order at any time, edit an order to reflect the correction, correct the error on our web site or any combination of the above.

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